Privacy Policy
THUNDERFAMEATS: Privacy Policy
Last Updated 16 JULY 2024
Introduction
At THUNDERFAMEATS we are committed to make everyone's dream come true, and that begins with the protection of everyone private data. This means that we’ll protect the personal information of all visitors who access our websites or services through any mobile application, platform or device (collectively, the “Services”).This privacy notice (“Privacy Notice”) explains how THUNDERFAMEATS, our subsidiaries and affiliates collect, share, and use your personal information. You’ll also find information about how you can exercise your privacy rights. By using our Services you agree to THUNDERFAMEATS using your personal information as described in this Privacy Notice. The terms “we”, “us” or “our” are each intended as reference to THUNDERFAMEATS.co.uk and any terms not defined in this Privacy Notice are defined in our Terms.
Summary
We’ve summarised the key points of our Privacy Notice below. If you want more information on a particular section, just click on the Learn more links below to jump to that section.
1. Information we collect from you and why
From time to time, we may receive personal information from third party sources, including advertising networks and social media platforms like Facebook but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group.
A. Information that you provide voluntarily:
- Registration information when you create a THUNDERFAMEATS account so we can:
- create your account so you can place Orders under our Terms
- identify you when you sign-in to your account;
- contact you for your views on our Services; and
- notify you of changes or updates to our Services. - Transaction Information when you place an Order with a Restaurant in order to:
- process your Order and to bill you (though note, THUNDERFAMEATS never stores your credit card information in our systems);
- communicate your Order to the Restaurant;
- send you status updates on your Order;
- reply to your Order queries and questions and to resolve problems;
- carry out analysis and research to develop and improve our Services; and
- protect you and the Services by seeking to detect and prevent fraud or other acts in breach of our Terms or policies relevant to the Services. - Information regarding your marketing preferences so we can:
- send you customised marketing about our products or services. - Feedback on your views of our Services in order to:
- reply to your questions or queries;
- publish reviews you submit to us about our Restaurants and services; and
- conduct analysis and research to improve and develop our Services.
B. Information that we collect automatically
- Activity Information so we can:
- provide you with an improved experience;
- give you access to your Order history and preferences; and
- provide other services at your request. - Cookies and similar technologies so we can:
- measure and analyse the use and effectiveness of our Services;
- customise and optimise the targeting of advertising for our Services across other websites and platforms; and
- provide location services if you choose to share your geo-location.
C. Information that we obtain from third-party sources
- Analytics reports and market research surveys in order to:
- measure the performance of marketing campaigns for our Services; and
- better understand your preferences so that we can customise our marketing campaigns and Services accordingly.
We process information that you provide voluntarily, information that we collect automatically and information that we obtain from third party sources in order to constantly improve our Services. Using this, we can make it even easier for you to find the food you want when you want it, no matter what device you choose to use or where you are in the world.
2. Who we share personal information with
We may share your personal information with the following recipients (and whenever we do, we will ensure that we have appropriate security and contractual safeguards in place to protect it):
- Restaurants that you have placed an Order with for processing and delivery;
- THUNDERFAMEATS companies within our group;
- Third parties who undertake various activities to promote, market or support our Services. This includes social media platforms like Facebook, offshore customer support agents, website and application support and hosting providers, marketing service providers, eCRM partners like Salesforce who manage our marketing emails and push notifications, companies like Twilio who send you text messages when your Order is on its way, delivery companies who deliver your Order to you, market research companies and payment processing providers which process payment card transactions - any of these third parties might be inside or outside your country of residence;
- Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary under applicable law or regulations;
- New owners or re-organised entities in the event of a business restructuring, sale, purchase or joint venture affecting our business.
- Any other person provided that you have given your consent. We will never sell, distribute or otherwise share your personal information unless we have your permission.
3. Legal basis for processing personal information
THUNDERFAMEATS
will always make sure we have a legal basis to collect and use your
personal information. The legal basis we rely on will change depending
on the type of information and the context in which we collect it.
Our main reason for collecting and using your personal information
is to perform our contract with you (i.e. to make sure you get your
Order when and where you want it),but we may also process it where it is
in our legitimate business interests to do so.
4. International data transfers
We may transfer your personal information to countries outside the one in which you are resident to other countries where THUNDERFAMEATS or our service providers have operations. The data protection laws of these countries may differ from the laws of your country but THUNDERFAMEATS takes care to implement appropriate safeguards to protect your personal information in those countries in accordance with this Privacy Policy.
5. Security
THUNDERFAMEATS places great importance on protecting your information from and against unauthorised access and against unlawful processing, accidental loss, destruction and damage. We implement appropriate technical and organisational measures to safeguard such information.
6. Data retention
THUNDERFAMEATS will retain your personal information for no longer than is necessary to fulfil the purposes described in this Privacy Notice. We may also retain certain elements of your personal information for a period after you delete or deactivate your account for our legitimate operations such as record keeping and to comply with our legal obligations. Whenever we retain your information we will do so in compliance with applicable laws.
7. Your data protection rights
You can access your account at any time to review and update your personal information. You can also contact us to ask us to delete your personal information, restrict its processing or request that it be ported to a third party. You also have the right to unsubscribe from the marketing communications we send you by using the unsubscribe functionality in any marketing communication you receive from us or by amending your profile accordingly.
8. Links to third-party sites
Our websites may, from time to time, contain links to and from third-party websites (for example, those of our partner networks, advertisers and affiliates). If you follow these links, please be aware that THUNDERFAMEATS is not responsible or liable for these third-party websites which will have their own privacy policies.
9. Updates to this Privacy Notice
We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. We encourage you to periodically review this page for the latest information on our privacy practices.
10. How to contact us
If you have any questions or concerns about this Privacy Notice and THUNDERFAMEATS's privacy practices, please contact our Data Protection Officer.
More information
1. Information we collect from you and why
From time to time, we may receive personal information from third party sources, including advertising networks and social media platforms like Facebook but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group.
Certain parts of our Services may ask you to provide personal information voluntarily.
For instance:
Registration information: When you create a THUNDERFAMEATS account, sign-up or fill in forms on the Services, we collect information about you including your name, address, telephone number, email address and the password you create.
Transaction information: We collect information relating to your Orders, including payment information (e.g. your credit card number) using the secure services of our payment processors. Payment operations are outsourced to our payment processors and we do not store your credit card information in our systems. We also collect delivery details (e.g. your physical address) to fulfil each Order.
Information regarding your
marketing preferences: We collect information about your preferences to
receive marketing information any time you subscribe or unsubscribe.
Feedback: When you post messages and reviews of the Services or you
contact us, for example with a question, problem or comment, we collect
information about you including your name and the content of your query.
If you contact our customer support teams we will record and keep a
record of your conversation for quality and training purposes and to aid
in the resolution of your queries.
Sensitive Information: We collect information that you provide when you contact us (such as through our call centre or by using our online forms). This information may include sensitive personal information, such as health-related information (allergies or dietary requirements) or information about your religion (such as if you only eat halal food). We do not require this information and we ask that you share this information with the restaurant only. However, there are some situations where you may nonetheless provide this type of information, for example if you make a complaint and in those circumstances we will only be collecting it with your consent.
B. Information that we collect automatically
When you access our Services, we may collect certain information automatically from your device. In some countries, including countries in Europe, this information may be considered personal information under applicable data protection laws.
For instance:
Activity information: We collect information about your usage of the Services and information about you from the content you create and the notifications or messages you post or send as well as what you search for, look at and engage with.
Cookies and similar technologies: We use cookies and similar tracking technology to collect and use personal information about you (e.g. your Internet Protocol (IP) address, your device ID, your browser type and when, how often and how long you interact with the Services),including to facilitate interest-based advertising.
For further information about the types of cookies and similar technologies we use, why, and how you can control such technologies, see our Cookies Policy.
C. Information that we obtain from third party sources.
From time to time, we may receive personal information from third party sources, including advertising networks but only where we have checked that these third parties either have your consent to process the information or are otherwise legally permitted or required to share your personal information with us. This information may include your likely demographic group.
For instance:
Analytics reports and
market research surveys: We collect information from our third party
affiliates about the way you respond to and engage with our marketing
campaigns so that we can customise our marketing and Services
accordingly.
We may also receive aggregated information in the form of audience
segments from third party sources in order to display targeted
advertising on digital properties operated by organisations like
Facebook and Google.
Our use of collected information
Examples of how we may use this information include:
A. Information that you provide voluntarily
Registration information
The registration information you provide when you create a THUNDERFAMEATS account allows us to give you access to the Services and to supply them to you under our Terms. We also use this information to authenticate your access to the Services, to contact you for your views and to notify you of important changes or updates to our Services.
Transaction information
Your
transaction information (such as the food items you add to your basket)
allow us to process your Order and send you an accurate bill. It also
helps us and any Restaurant you order with contact you where necessary.
THUNDERFAMEATS may contact you by email, phone or SMS to give you
status updates or other information or to resolve problems with your
account or Order. A Restaurant may contact you by phone or SMS to
provide you with status updates or other information regarding your
Order.
Where you pay for your Order with a mobile payment or digital wallet
service provider (such as Applepay or Pay with Google) we will send you
transaction information via confirmation emails or SMS to the email
address or phone number registered with that service provider (since
this is required by those providers).
Some Restaurants on our platform use our third party delivery
companies; these companies may use your information to provide you with
status updates on the delivery of your Order.
We will also analyse information on completed transactions and
successfully delivered Orders on the basis of data matching or
statistical analysis so that we can administer, support, improve and
develop our business and Services. Our analyses also help us detect and
prevent fraud or other illegal activities or acts prohibited by our
Terms or any policies applicable to the Services.
Information regarding your marketing preferences
THUNDERFAMEATS may market to you, where permitted by law, by post,
email, telephone, mobile (i.e. SMS, in-app messaging and push
notification) about our products or Services.
Where you have given your consent, we may share your information
with third parties (e.g. other companies) in other sectors (such as
food, drink and entertainment) so that they can tell you about goods or
services which may interest you.
If you don’t want us to use your data in this way or generally
change your mind about receiving any form of marketing communications,
you can unsubscribe at any time using the unsubscribe functionality in
the communication you receive or by amending your profile accordingly.
You may also be able to opt-out of push notifications at a device level
(e.g. by way of your iOS settings). If you choose to unsubscribe from
our marketing, we will keep a record of your preferences so that we
don’t bother you with unwanted marketing in future.
Feedback and reviews
If you give us feedback we will use it to reply to your questions or queries, to provide customer support and resolve any problems with your Orders or with the Services. We will publish reviews that you send to us about the Restaurants on our platform and our Services in general and we also analyse your feedback to improve and develop our Services and in order to enhance your experience.
B. Information that we collect automatically
When you access our Services, we may collect certain information automatically from your device such as your IP address, MAC address or device ID. In some countries, including in Europe, this information may be considered personal information under applicable data protection laws.
Activity Information
We analyse
your buying habits and how you interact with our Services so that we can
suggest food options from new restaurants we think you would like to
try. If you choose to share your geo-location with us, we may use this
information to show you content that is local to you; this information
will also help smooth the effective and speedy delivery of your Order.
We may also provide you with customised content and advertisements based
on your previous interactions with our Services and our knowledge of
your preferences which we understand from your usage and buying history
relating to the Services.
We enable you to access your Order history so that you can easily
reorder with your favourite Restaurants. We may also collect information
about your interaction with our emails and other forms of
communication.
Cookies and similar technologies
We
work with advertising affiliates that serve advertisements on our
Services on the websites and services of third parties. Some of those
networks use cookies which allow us to display advertisements that are
personalised to your interests based upon your internet browsing
activity.
Like many websites and online services we use cookies and other
technologies to maintain a record of your interaction with our Services.
Cookies also help us to manage a range of features and content as well
as to store searches and re-present your information at the point of
Order. For further information about the types of cookies and similar
technologies we use, why, and how you can control such technologies,
please see our Cookies Policy.
C. Information that we obtain from third party sources
Analytics reports and market research surveys
We analyse information we collect from our third-party service providers (such as Google, Facebook, Amazon and other affiliates) to understand how you engage with our Services and advertisements (e.g. whether you have clicked on one of our advertisements). This helps us to understand your preferences and recommend you Services which are tailored to your interests.
2. Who we share personal information with
In delivering the Services to you, depending on the circumstances, we may share your personal information with the following entities:
- Restaurants you place Orders with so that the Restaurant can process and deliver it to you.
- Companies within the THUNDERFAMEATS group of companies (which means our subsidiaries and affiliates, our ultimate holding company and its subsidiaries and affiliates either now or at any time in the future) - these companies act for us and process your personal information for the purposes set out in this Privacy Policy.
- Third parties who undertake various activities to promote and support our Services. This includes offshore customer support agents, website and application support and hosting providers, marketing service providers, eCRM partners like Salesforce who manage our marketing emails and push notifications, companies like Twilio who send you text messages when your Order is on its way, delivery companies who deliver your Order to you, market research companies and payment processing providers which process payment card transactions - any of these third parties might be inside or outside your country of residence.
As mentioned in
section 2 above, we may also share information with third parties (for
example, in the food, drink and entertainment sectors) so that they can
contact you about goods or services which may interest you. We will only
share your information with these third parties where you have given
your consent. If you don’t want us to use your personal information in
this way or generally change your mind about receiving any form of
marketing communications, you can unsubscribe at any time using the
unsubscribe functionality in the communication you receive or by
amending your profile accordingly. If you choose to unsubscribe from our
marketing, we will keep a record of your preferences so that we don’t
bother you with unwanted marketing in future.
If any part of our business enters into a joint venture, purchases
another business or is sold to or merged with another business entity,
your information may be disclosed or transferred to the target company,
or new business partners or owners or their agents and advisors. In
these circumstances we will always inform the relevant entities that
they must only use your personal information for the purposes disclosed
in this Privacy Notice.
Any law enforcement or regulatory body, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person.
Any other person provided that you have given your consent to the disclosure. We will not sell, distribute or lease your personal information unless we have your permission or are required by law to do so.
3. Legal basis for processing personal information
Our
legal basis for collecting and using your personal information as
described above will depend on the specific context in which we collect
it.
Our main reason for collecting and using your personal information
is to perform our contract with you (i.e. to make sure you get your
Order when you want it). However we will also use your personal
information where it is in our legitimate business interests to do so
(but only if our interests are not overridden by your data protection
interests or your fundamental legal rights and freedoms). In some cases,
we may have a legal obligation to collect personal information from you
(e.g. in the event of legal proceedings) or we might need to process it
or share it with others to “protect your vital interests” (this is
legal speak for saving your life) or those of another person (e.g. in a
case where another person’s life is in danger).
If we ask you to provide personal information to comply with a legal
requirement or to perform a contract with you, we will make this clear
at the relevant time and advise you whether the provision of your
personal information is mandatory or not (and we’ll also explain the
possible consequences of you not providing it).
Similarly, we may collect and use your personal information in
reliance on our legitimate interests (or those of any third party).
Relevant legitimate interests include a) to market to you or make you
offers that we believe will interest you; b) to analyse and understand
how our services are used and so to improve them; c) for fraud
prevention or prevention of other criminal acts; or d) to keep our
systems secure.
If you have questions about or need further information concerning
the legal basis on which we collect and use your personal information,
please contact us using the contact details provided under the “How to
contact us” below.
4. International data transfers
We
may transfer your personal information to countries other than the
country in which you are resident. THUNDERFAMEATS’s website servers are
mainly located in the Republic of Ireland and Germany, however our group
companies and third party service providers and partners operate in a
number of countries, including Australia, Brazil, Bulgaria, Canada,
Colombia, Denmark, France, Ireland, Italy, Mauritius, Mexico, Norway,
New Zealand, the Philippines, Spain, Switzerland, Ukraine and United
Kingdom. This means that when we collect your personal information we
may process it in any of these countries.
Whilst these countries may have data protection laws that are
different to the laws of your country, you can rest assured that
THUNDERFAMEATS takes care to implement appropriate safeguards to protect
your personal information in those countries in accordance with this
Privacy Notice. Some of the safeguards we rely on include, where
appropriate, using the European Commission’s approved standard
contractual clauses with our suppliers, intra-group transfer agreements
(so that we can safely transfer your data between the THUNDERFAMEATS
group of companies all over the world) and contracting with Privacy
Shield certified companies in the United States, where this is
appropriate.
5. Security
We place great
importance on keeping your personal information safe and secure. As
such, we put in place appropriate technical and organisational measures /
industry standard technology to protect it from unauthorised access and
unlawful processing, accidental loss, destruction and damage.
The security measures we use are designed to provide a level of
protection security appropriate to the risk of processing your personal
information. Where you have chosen a password which allows you to access
certain parts of the Services, you are responsible for keeping this
password confidential. We advise you not to share your password with
anyone and to use a unique password for our Services. We will not be
liable for any unauthorised transactions entered into using your name
and password.
6. Data retention
THUNDERFAMEATS
will retain your personal information where we have an ongoing
legitimate business need to do so (for example, while you hold an
account with us or to enable us to meet our legal, tax or accounting
obligations).
If you object to us processing certain categories of your personal
information (including in relation to receiving marketing communications
from us),we will retain a record of your objection to the processing of
your information so that we can continue to respect your wishes.
We will destroy or permanently anonymise your personal information
at the point that we no longer need to process it for our ongoing
legitimate business needs or for any legal reason. If this is not
possible (for example, because your personal information has been stored
in backup archives),then we will securely store it and isolate it from
any further processing until deletion is possible.
7. Your data protection rights
THUNDERFAMEATS
respects your privacy and data protection rights. Below is a summary of
your rights in respect of the personal information of yours which
THUNDERFAMEATS handles:
THUNDERFAMEATS provides you with the tools to access, review or
update your personal information at any time through your account. If
you wish to request deletion of your personal information, you can do so
by contacting us using the contact details provided under the “How to
contact us” heading below.
You can object to processing of your personal information, ask us to
restrict processing of your personal information or request that it be
ported to a third party. Again, you can exercise these rights by
contacting us using the contact details provided under the “How to
contact us” heading below.
You have the right to opt-out of receiving marketing communications
we send you at any time. You can exercise this right by using the
unsubscribe functionality in the communication you receive or by
amending your profile accordingly.
Similarly, if we collect and process your personal information on
the basis of your consent, then you can withdraw your consent at any
time. Withdrawing your consent will not affect the lawfulness of any
processing we conducted prior to your withdrawal, nor will it affect
processing of your personal information conducted in reliance on lawful
processing grounds other than consent.
You have the right to complain to a data protection supervisory
authority about our collection and use of your personal information.
We respond to all requests we receive from individuals wishing to
exercise their data protection rights in accordance with applicable data
protection laws.
8. Links to third-party sites
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates or to any number of websites that may offer useful information to our visitors. We provide these links to you only as a convenience and the inclusion of any link does not imply endorsement of the relevant website by THUNDERFAMEATS. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies or those linked websites. Please check these policies before you submit any personal information to such websites.
9. Updates to this Privacy Notice
We
may update this Privacy Notice from time to time in response to changing
legal, technical or business developments. When we update our Privacy
Notice, we will take appropriate measures to inform you, consistent with
the significance of the changes we make. We will obtain your consent to
any material Privacy Notice changes if and where this is required by
applicable data protection laws.
We encourage you to periodically review this page for the latest information on our privacy practices.
10. How to contact us
If you have any questions or concerns about this Privacy Notice and THUNDERFAMEATS's privacy practices, please contact us:
By email at: info@thunderfameats.com
THUNDERFAM GROUP LTD
152 Tower road, Tividale, Oldbury, B69 1PE
UK
Alternatively, you can contact our Data Protection Officer directly by email at info@thunderfameats.com.
The controller of your personal information is the THUNDERFAMEATS entity in the country in which you use our Services.