Last updated: 01/06/2025

ThunderfamEats is committed to protecting the privacy of drivers using our ThunderfamEats Driver App. This Privacy Policy explains how we collect, use, and share information from individuals who register and operate as delivery drivers within our platform.

1. Purpose of the App

The Driver App is part of the ThunderfamEats ecosystem. It works in coordination with the ThunderfamEats customer and merchant apps to facilitate order deliveries. When a customer places an order, it is accepted by a merchant, and once the order is ready, it is assigned to a nearby driver via the Driver App for delivery to the customer.

2. Information We Collect

• Contact and Profile Information: Name, phone number, email address, vehicle details, and profile photo.
• Location Information: Real-time GPS location to assign and track deliveries.
• Usage Data: App interactions, delivery history, and communication logs.
• Communication Data: Calls, in-app messages, and push notifications between drivers, customers, and merchants.

3. How We Use Your Information

• Facilitate and track food deliveries.
• Enable communication between drivers, customers, and merchants (e.g., for pick-up location, order updates, or lost items).
• Send operational notifications (e.g., order assignments, delivery instructions).
• Send marketing communications, including emails, text messages, push notifications, and in-app messages (you can opt-out at any time).
• Maintain safety, security, and fraud prevention.

4. Data Sharing

• With Customers and Merchants: Limited details (e.g., name, profile photo, and vehicle type) to facilitate delivery coordination.
• With Service Providers: For technical infrastructure, communication tools, or identity verification, under strict confidentiality obligations.
• As Required by Law: To comply with legal obligations or enforce our policies.

5. Your Choices and Rights

• Opt-Out: You may opt-out of marketing messages at any time by following the unsubscribe instructions in the message.
• Access & Correction: You can view and update your profile information within the Driver App.
• Account Deletion: To request account deletion, contact us at [insert support email].

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, loss, or misuse.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@thunderfam.com

United Kingdom
Phone: (+44 ) 0736 2703 933
Address: 152 Tower Rd, Oldbury, B69 1PE, UK

Côte d'Ivoire (Ivory Coast)
Numero de téléphone: (+225) 0500 7923 04
Adresse: Cocody, 166 Logements, Block F, Apt 83